How well do you understand the behavior of your online customer? If you want/need practical recommendations on how to boost your customer loyalty, this report is for you! 

It assesses Belgian e-commerce from a consumer standpoint. The 2020 edition explores:

• Survey insights on loyalty & retention

• A practical framework that helps you to boost your online loyalty

• Examples of best practices by e-commerce industry leaders

The yearly SafeShops.be survey is conducted by Why5 Research; The House of Marketing is one of the research partners.