Don’t miss our expert talk on fostering a customer-centric organization
Discover the secrets of exceptional Customer Experience (CX) in our exclusive expert talk! Join senior consultant & CX expert Katie Baeck as she sits down with guest Stefaan Vuylsteke, expert in behavioural design.
Why watch our Expert Talk?
- Uncover the connection between Behavioural Design and Customer Experience
- Find practical tips and examples to bring the customer's voice inside your organization
- Discover innovative ways to measure CX success, beyond the usual NPS, CES and CSAT
- Learn the crucial role leadership plays in fostering a customer-centric culture