You need more than just an online store: online consumers should be able to navigate quickly to the product or service they want, and trust you enough to buy it. They expect convenience with regards to payment options, delivery, an efficient customer service, user-friendliness, a great experience… Discover our checklist to get going!

This checklist is based on consumer insights from the Belgian Online Shopping Report 2019, a yearly survey of SafeShops.be conducted by Why5 Research.